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Terms & Conditions

Acceptance of the Terms

By creating an account, registering for our services, or using our platform, you acknowledge and agree to be bound by these Terms & Conditions ("Agreement"). If you do not agree with any provision of this Agreement, please refrain from accessing or using our platform.

Eligibility Requirements

  1. You must be at least eighteen (18) years old to use our services.
  2. Our services are intended for adults only.
  3. By registering and using our platform, you represent that you meet the minimum age requirement and can lawfully agree to these Terms & Conditions.

Geographic Restrictions

Our services may not be available in all countries or jurisdictions. We reserve the right to restrict access from certain territories based on applicable laws and regulations.

  1. You are responsible for ensuring compliance with local gaming laws.
  2. Some restrictions apply, including but not limited to: United States, United Kingdom, Canada, Australia, France (self-regulatory restrictions), Netherlands (self-regulatory restrictions), Spain (self-regulatory restrictions), Italy (self-regulatory restrictions).

Account Registration Rules

To create an account, you must:

  1. Provide accurate and complete registration information.
  2. Verify your identity through our identity verification process.

One-Account-Per-User Policies

  1. You may only hold one active account on our platform at a time.
  2. Misrepresenting or attempting to circumvent this policy will result in account suspension or closure.

Identity Verification and KYC

To ensure compliance with anti-money laundering regulations, we require all users to verify their identity through a secure third-party provider. This may involve providing government-issued identification documents and proof of address.

  1. Your name must match the information on your provided documentation.
  2. You are responsible for ensuring that your account registration information is accurate at all times.

Account Security Responsibilities

To maintain platform security, we require users to:

  1. Protect their login credentials with strong passwords (minimum twelve characters).
  2. Enable two-factor authentication where possible.
  3. Regularly update their software and devices to prevent vulnerabilities.

Login Credentials and Password Protection

  1. Never share your login information with others.
  2. Use unique, complex passwords for each account on our platform.
  3. Immediately report any security breaches or suspected unauthorized access.

Restricted Behaviour and Prohibited Activities

Engaging in the following activities will result in severe penalties:

  • Misrepresenting age to circumvent minimum requirements
  • Creating fake accounts or using automated software to manipulate gameplay
  • Engaging in money laundering, terrorist financing, or any other illicit activity

Multi-Accounting and Fraud Prevention

  1. To prevent multi-accounting and ensure a level playing field for all users.
  2. If we suspect you of misrepresenting your age, sharing login credentials, creating fake accounts, or using automated software, we reserve the right to suspend or close your account.

Bonus & Promotion Rules

Bonuses are subject to change without notice. Before participating in any promotion or bonus offer:

  1. Carefully review terms and conditions for specific bonuses.
  2. Comply with all requirements and rules stated.

Wagering and Gameplay Conditions

  1. Wagers placed on our platform must be made in good faith and not collusively (agreed among multiple users to gain unfair advantage).
  2. You are responsible for ensuring that your gaming activity aligns with the terms of service, local laws, and social responsibility guidelines.

Bonus Abuse Prevention

We monitor user behavior to prevent bonus abuse and ensure compliance with these Terms & Conditions.

  1. Misusing bonuses can result in penalties or account closure.
  2. If you suspect another player is exploiting a promotion unfairly, please report it via our support channels for review.

Deposits and Withdrawals

  1. Please refer to the appropriate section below for information on deposits, withdrawals, processing timeframes, and applicable fees.
  2. Depositing funds into your account constitutes an acceptance of these Terms & Conditions.

Verification Before Withdrawals

Before you can withdraw any amount from our platform:

  1. You must verify your identity through a secure third-party provider using the documentation specified in section "Identity Verification and KYC".
  2. Ensure that all registration information, including name and address details, is accurate at time of verification.

Processing & Review Procedures

  1. Requests for withdrawals will be reviewed by our support team to ensure compliance with these Terms & Conditions.
  2. Withdrawals may take a minimum of seven business days from the request date depending on your method of choice.

Responsible Gaming Expectations

We expect all users to conduct gaming in a responsible manner, ensuring that their activities align with local laws and social responsibility guidelines.

  1. Our platform supports various tools designed to promote healthy gameplay:
    • Deposit limits: restrict daily deposit amounts.
    • Session time-out feature: pause or stop game sessions after specified intervals (15 minutes, 1 hour, 4 hours).
    • Cooling-off period option enables account suspension for 24-hour, 7-day or 30-day breaks.

Self-Exclusion & Account Restrictions

To maintain a responsible gaming environment:

  1. You may request permanent self-exclusion at any time.
  2. We reserve the right to suspend your account if you require it due to excessive gaming.

Game Fairness and RNG Systems

  1. Our platform uses independently audited, certified Random Number Generators (RNG) for all games.2 Regular audits by reputable third-party providers ensure continued compliance with fairness standards

Technical Interruptions or Voided Gameplay

Due to unforeseen circumstances beyond our control (such as server crashes or natural disasters):

  1. In such cases we reserve the right, at our sole discretion, either repair damaged information if practical.

  2. If data has been voided due to unforeseen technical issue you may be able to recover from any prior versions of your data saved in "Restore Point" section located on website for account holders

Suspension or Closure of Accounts

If we suspend your account:

  1. Your access to platform will cease until further notice.
  2. You can appeal the suspension via our support channels.

Intellectual Property & Platform Ownership

All intellectual property rights and proprietary materials used by us are owned exclusively by Yellowbrick Holdings Limited, its affiliates, or licensors.

  1. No part of this content may be reproduced in any format without our written consent.2 Our platform is designed to protect the integrity of all games.

Limitation of Liability

Our liability for damages resulting from errors within these Terms & Conditions:

1 This does not exclude other provisions which might limit liability under your applicable jurisdictions laws.

Contact or Support Guidance

Any questions, queries, claims, disputes (and any issues whatsoever related) should be directed to our customer support team throught email, phone, FAQ/Help Centre.

Applicable Licensing or Regulatory Oversight**

Yellowbrick Holdings Limited is registered under number BZ-123847-LLC with the Belize International Financial Services Commission ("IFSC").

Our platform operates under Curaçao Gaming licence CUR-2021-0847. This Agreement will be governed by and construed in accordance with applicable laws of Curaçao.

Modification of Terms

We reserve the right to modify any aspect of these Terms & Conditions without prior notice.

By continuing use, you agree to comply with all modified terms published on this website from your account login dashboard.